OMG Dispatch replaces Teams, group texts, and spreadsheets with one system: patient intake, AI triage, nurse dispatch and bidding, on-scene GFE oversight, a fully branded nurse app per client, and re-engagement campaigns. This is a click-by-click script for a live demo, every screen below is loaded with real demo data.
The live board. Left: client folders with live colored counts. Center: the queue in three zones. Right: the selected call.
Every client's live load is visible at a glance. Red is needs action, yellow is waiting on the patient, blue is a nurse on scene, the exact same colors as the call log, so you read the whole operation in one look.
The room. A brand-filled header (the client's logo + color), the patient, a New to Posted to Assigned to Complete ribbon, a live SLA clock, and one chronological stream: the patient's text, the AI's parse, bids, nurse status, chat.
Everything about this visit lives in one thread. The dispatcher never leaves this screen.
The raw inbound patient text at the top, then the AI parse card: service, urgency, address, new-patient and GFE flags, with a confidence score. Fix any field inline, then Post.
A patient texts in plain English. The AI reads it and builds the structured job. The dispatcher confirms and posts to nurses in seconds.
Toggle the composer: Patient text (a real SMS), Nurse chat (appears once a nurse is assigned), and Internal note (dispatch team only). Each recolors so you never send to the wrong place.
Talk to the patient, coordinate with the assigned nurse, and keep private dispatch notes, all on the same call, all kept separate. Internal notes are enforced private at the database, the nurse can never see them.
Bids arriving with each nurse's ETA, the live tally, and a one-tap "Assign fastest." Award and the call flips to In progress.
Post once, qualified nurses bid their arrival time, you award in one tap. No phone tag, no group text.
A slide-over with the client's hours, age policy, GFE/MD posture, locations, and the full service menu with pricing, add-ons, and memberships. Try Pure IV or Elite.
The dispatcher answers any question about that company's services and pricing without leaving the call.
The provider queue on a real desktop layout. Open a GFE: SBAR, vitals, prior history, an AI-drafted note, and Approve / Deny. A denied visit cannot be completed by the nurse.
Dr. Allison's oversight is built in. The nurse cannot close a visit that needs clearance until the provider approves it.
The nurse app is light, clean, and fully wears the client's brand: their logo and color in the header, brand-colored buttons and accents throughout. Flip the brand switcher through Pure IV, Elite, Peach, it transforms into each company's app.
To the nurse, this looks like the company they work for built it. One platform, every client's brand. Then walk a job: see open calls, bid an ETA, get awarded, tap On my way, Arrived, Complete, and chat with dispatch.
Build a campaign: pick the client, filter the audience by past outcome and date, write the message with merge fields and a promo code, set a schedule. A live recipient estimate updates as you filter.
Win back past patients, ask for reviews, send promos, all from the same system that has the patient history. Sending switches on once the texting line is connected.
Reporting: calls today, time to award, completion rate, GFE turnaround, 14-day volume, per-client and outcome breakdowns. Mention the "new version available" banner that appears on every app after a deploy.
You see the health of the whole operation, and the team is never stuck on a stale version, they get a one-tap refresh when we ship.